Frequently Ask Questions

This may occur in applications submitted using the Public User Account. To resolve this, follow the steps below:

  • Edit your profile information by clicking on “Profile” at the top right corner of the page
  • Select Edit
  • Complete all the fields
  • Save and exit page
  • Go back to the dashboard
  • Select delete on the duplicated entry

This usually occurs if the format and size of the picture/signature/documents you want to upload are not in the prescribed format. The format for pictures and signatures is jpeg/PNJ while the format for documents is PDF. The maximum size for file upload is 5MB.

This may be due to a number of factors. To resolve, log in to the portal and click on the “Check Payment Status” or “Check Status/Pay Stamp Duty” button(s) against the application.

In the event that the payment is still not reflected, please contact, copy or or your bank.

You may wait for the name approval to expire after 60 days or you may proceed with the registration in the reserved name and apply for a change of name after registration.